Common Login Issues
🔐 Cannot log in with Discord
Problem: Discord login redirects but doesn't complete authentication.
Solution:
- Clear your browser cache and cookies
- Try logging in with a different browser
- Check if you have JavaScript enabled
- Ensure you're using HTTPS (not HTTP)
- Contact support if the issue persists
📧 Email verification not working
Problem: Verification emails not received or links not working.
Solution:
- Check your spam/junk folder
- Add no-reply@newstargeted.com to your contacts
- Request a new verification email
- Verify email links expire after 10 minutes
- Contact support if emails still don't arrive
🔑 Password reset not working
Problem: Password reset emails not received or links expired.
Solution:
- Check spam folder for reset emails
- Password reset links expire after 10 minutes
- Request a new password reset
- Use the exact email address from your account
Display and Content Issues
📺 Screen not displaying content
Problem: Digital display shows blank screen or old content.
Solution:
- Check internet connection on the display device
- Refresh the display page manually
- Verify content is published and scheduled correctly
- Check if content is within the scheduled time range
- Restart the display device if needed
🖼️ Images not loading or poor quality
Problem: Images appear blurry or don't load at all.
Solution:
- Use high-resolution images (minimum 1920x1080)
- Optimize file sizes (keep under 10MB)
- Use supported formats: JPG, PNG, GIF
- Check internet speed on display device
- Re-upload images if they appear corrupted
⏰ Content scheduling not working
Problem: Scheduled content doesn't appear at the right time.
Solution:
- Check timezone settings in your account
- Verify start and end times are set correctly
- Ensure content is published, not just saved as draft
- Check if there are conflicting schedules
- Wait a few minutes for changes to take effect
Performance Issues
🐌 Slow loading or timeouts
Problem: Pages load slowly or timeout frequently.
Solution:
- Check your internet connection speed
- Close other browser tabs and applications
- Clear browser cache and cookies
- Try accessing from a different network
- Contact support if issues persist
💾 Upload failures
Problem: Files fail to upload or upload process is interrupted.
Solution:
- Ensure files are under 10MB in size
- Check file format is supported (JPG, PNG, GIF, MP4)
- Try uploading one file at a time
- Check internet connection stability
- Clear browser cache and try again
Error Messages
❌ "HTTP ERROR 500" or "Internal Server Error"
Problem: Server error when accessing pages or features.
Solution:
- Refresh the page and try again
- Clear browser cache and cookies
- Try accessing from a different browser
- Wait a few minutes and try again
- Contact support if error persists
🚫 "Direct access forbidden"
Problem: Cannot access certain pages or files.
Solution:
- Make sure you're logged in to your account
- Use the proper navigation links, not direct URLs
- Check if you have permission for that feature
- Contact your administrator if needed
⏳ "Session expired" or "Please log in again"
Problem: Logged out unexpectedly during use.
Solution:
- Log in again using your credentials
- Check "Remember me" option if available
- Ensure cookies are enabled in your browser
- Don't leave the page idle for extended periods
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